KOAH CUSTOMER CONCIERGE
Email: support@koahbrand.com
Monday to Saturday, 9am to 6pm ET (Eastern Time), except US federal holidays.
We reply within 24 business hours, written by a person, not a bot.
QUICK LINKS
- Shipping: free US shipping, delivery times, tracking
- Returns: 90 days from delivery, free in the US
- 90-day guarantee: what is covered and how to use it
- Size guide and jewelry care
ORDER STATUS: WHAT EACH STEP MEANS
| STATUS | WHAT IT MEANS |
|---|---|
| Payment pending | We have not received confirmation of your payment yet. This usually takes a few minutes. |
| Payment confirmed | Your payment went through and your order is in line to be prepared. |
| Processing | Your piece goes through final quality control and packaging. |
| Shipped | Your order is on its way. You receive an email with the tracking number so you can follow it until it arrives. |
| Delivered | Your order has arrived. Your 90-day free return window and 90-day guarantee start today. |
